Refund Policy

1. Eligibility for Refund:

   1.1. Refunds will only be considered for services that were booked and paid for through our website.

   1.2. Refunds may be requested within 7 days from the date of purchase.

   1.3. To be eligible for a refund, you must provide a valid reason for your request.

2. Valid Reasons for Refund:

   2.1. Service Not Rendered: If we are unable to provide the consultant services you booked, a full refund will be issued.

   2.2. Cancellation: If you need to cancel your booked services within our cancellation window, you may be eligible for a refund as specified in our cancellation policy.

   2.3. Dissatisfaction: If you are dissatisfied with the quality of the consultant services provided, please contact us to discuss your concerns before requesting a refund.

3. Non-Refundable Services:

   3.1. Certain services may be non-refundable. This will be clearly indicated at the time of booking.

4. Refund Process:

   4.1. To request a refund, please contact our customer support team.

   4.2. We will review your refund request and respond within 5 business days.

   4.3. If your refund request is approved, we will process the refund within 14 days from the date of approval.

5. Payment Method:

   5.1. Refunds will be issued using the same method of payment used for the original purchase.

6. Refund Exceptions:

   6.1. We reserve the right to deny or partially refund requests that do not meet our refund policy criteria.

7. Changes to this Refund Policy:

   7.1. Mugiwara Ltd reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website and will be effective immediately.

8. Contact Us:

If you have any questions or concerns regarding our refund policy, please contact us at:

support@solvfestival.com

By booking our services through our website and making a payment online, you acknowledge that you have read, understood, and agreed to this refund policy.